Support & Resolution
Direct communication channel for the Nexus ecosystem. Our support team operates 24/7 to assist with account recovery, escrow disputes, vendor applications, and mirror connectivity. All sensitive data must be encrypted using our PGP key below. Unencrypted messages containing order details will be automatically purged for security.
Response Metrics
Current Load: LOW
Standard Ticket
~12 Hours
Dispute Arbitration
24-48 Hours
Main Node
Network Statusrmnvwgxnat4m4o6whqvh6dy7fhnasxa6cndufyrztgahtxwdhgr7thid.onion
ONLINE
Check Mirrors
Secure Ticket Creation
ENCRYPTION: REQUIREDSupport Public Key
Fingerprint verification required
-----BEGIN PGP PUBLIC KEY BLOCK----- mQINBGU4vYEBEAC+d3g7z8q2y1x4w5v6u7t8s9r0q1p2o3n4m5l6k7j8h9g0f1e2 d3c4b5a697867564534231201928374655647382910293847561029384756102 9384756102938475610293847561029384756102938475610293847561029384 7561029384756102938475610293847561029384756102938475610293847561 0293847561029384756102938475610293847561029384756102938475610293 8475610293847561029384756102938475610293847561029384756102938475 6102938475610293847561029384756102938475610293847561029384756102 9384756102938475610293847561029384756102938475610293847561029384 7561029384756102938475610293847561029384756102938475610293847561 0293847561029384756102938475610293847561029384756102938475610293 8475610293847561029384756102938475610293847561029384756102938475 6102938475610293847561029384756102938475610293847561029384756102 =NexU -----END PGP PUBLIC KEY BLOCK-----
Common Resolution Database
90% of deposit issues and account lockouts can be resolved without staff intervention. Check the Knowledge Base before submitting a ticket to avoid queue delays.
Access Knowledge Base